Username and Password Policy

In NextGen Enterprise Patient Portal, the username and password policy has been updated for the following pages:

• Enrollment
• Logon
• Account Settings

The username and password policies are as following:

• Your username must be unique. You must provide a username in between 6 to 50 characters and it can be a combination of alpha-numeric and special characters (except any whitespace as character). The user name is not case sensitive.
• You must choose a password that is easy to remember but difficult for others to guess. The password must be in between 8 to 200 characters. The password must be a combination of upper or lower case letters, numbers, and special characters. You should not use commonly used passwords such as password or password1. To get the mostly used password details, visit the list of most common passwords page. If the password meets the password policy, then the corresponding x marks for each criterion will change to tick mark.

  Note: The new username and password policy also applies to the mobile version of NextGen Enterprise Patient Portal.