The portal locks your account after four unsuccessful log on attempts. After your second and third failed attempts to log on, a message appears notifying you that your account will be locked for 20 minutes after 3 unsuccessful attempts.
You cannot access your NextGen Enterprise Patient Portal account once your account is locked. You can click Forgot username, Forgot password, or I have my password reset token to recover your logon details from your NextGen Enterprise Patient Portal logon page. Your account will be automatically unlocked after 20 minutes.
If the practice locks your account, you will receive an email stating that you need to contact the practice to unlock your account. During this time, you will not be able to access any mail or perform any tasks. Only the practice can unlock your account. You will receive another email stating that the account has been unlocked.